Slack
Bring your own Slack app so your agent answers DMs and @mentions in your workspace — great for internal assistants.
Connect Slack and your agent will reply to direct messages and @mentions in your workspace, following up inside threads it joins. Slack requires a plan that includes the Slack channel feature.
Bring your own app
You create your own Slack app so you control its name and @mention handle. FluentChat generates a ready-made app manifest for you.
Create the app from a manifest
On the agent's Channels page, open the Slack card. Copy the generated manifest, click Open Slack, choose From a manifest, and paste it. Slack creates the app with the right scopes and request URL already filled in.
Install it to your workspace
In your new Slack app's settings, click Install to Workspace and approve the requested permissions.
Paste two credentials
Back in FluentChat, paste:
- Bot User OAuth Token — from OAuth & Permissions (starts with
xoxb-) - Signing Secret — from Basic Information → App Credentials
Both are stored encrypted. Click Connect.
How it behaves
- Direct messages — the agent replies in the DM.
- @mentions — mention the bot in a channel and it replies in the thread; it can keep following up in that thread without being re-mentioned.
Because you own the app, you pick its display name and @handle in Slack. If you connected Slack before threaded follow-ups were added, update your app from the latest manifest and reinstall to enable them.
Manage the connection
- Bot switch — turn automatic replies on or off.
- Disconnect — the agent stops replying and the app's access is removed; you can reconnect any time.