Voice messages
Let visitors send voice messages that the agent understands, on the widget and across messaging channels.
With voice enabled, visitors can speak to your agent instead of typing. Their recording is transcribed to text, the agent reads it, and it replies in text. Voice requires a plan that includes the voice feature, plus the Allow voice toggle on the agent's Settings.
Where it works
- Website widget — a microphone button lets visitors record a message.
- Messaging channels — voice notes on WhatsApp, Telegram, Messenger, Instagram, and Slack are transcribed the same way.
What the visitor and you see
The visitor's message appears as a playable voice clip, not as a wall of transcribed text — it would feel wrong to put words in their mouth. Behind the scenes the transcript is what the agent reads and what carries the conversation forward. You'll see the same playable clip in the inbox.
Credits
Transcribing a voice message draws from your workspace's credit balance, in addition to the credits the reply itself uses.
When voice can't be handled
If voice isn't enabled, or a message can't be transcribed, the conversation is handed to a human with the clip attached, so nothing is lost.