Operating your agent
Analytics
Track conversations, leads, orders, and revenue, with a lead funnel, channel breakdown, top intents, and escalation reasons.
The Analytics page shows how your agents are performing. Pick a time range — Today, 7 days, 30 days, or 90 days — and the dashboard updates.
Headline metrics
Prop
Type
Breakdowns
- Lead funnel — new → contacted → converted → archived.
- Channel breakdown — the share of conversations per channel.
- Daily conversations — a trend line over the selected range.
- Top intents — what visitors are asking about (product questions, order status, policy questions, small talk, and so on).
- Top escalation reasons — why conversations reached a human (shopper asked for a person, order lookup failed, complaint, complex question, and so on).
Freshness
The dashboard is cached for a few minutes for speed; a Refresh button forces an update and a freshness indicator shows how current the numbers are.
Use Top intents and Top escalation reasons together to find gaps: a common intent that keeps escalating is usually a sign to add a data source or an action so the agent can handle it itself.