CRM & support
Push leads into HubSpot and file support tickets in Zendesk directly from a conversation.
These packs connect your agent to the tools your team already uses. Each requires a plan that includes its feature.
HubSpot
Capture and route leads into your HubSpot CRM. Connect by pasting a HubSpot private-app access token (stored encrypted).
The agent can:
Prop
Type
The agent looks a contact up before creating one, only writes details the visitor actually provided (it never invents data), and confirms naturally in chat without reading back internal IDs.
Zendesk
File support tickets so nothing falls through the cracks. Connect with your Zendesk subdomain, agent email, and API token (stored encrypted).
The agent can create a ticket with a clear subject and a concise summary of the issue — for example when handing off, or when a visitor asks to open a ticket or file a complaint. It writes a concrete subject (like "Refund not received for order #1042"), includes the visitor's contact details only if they were given, and tells the visitor a human will follow up.
These actions capture and route information; they don't take destructive action. Refunds, cancellations, and account changes still go to a human.