Automation & follow-up
Fire your own Zapier / Make / n8n webhook from a conversation, and schedule a single delayed follow-up message.
Two packs let your agent reach beyond the conversation. Each requires a plan that includes its feature.
Trigger automation
Send a structured event to your own webhook — Zapier, Make, n8n, or any HTTPS endpoint — and let your automation take it from there (add a spreadsheet row, post to a channel, create a CRM record, send an email).
Setup: paste your webhook URL (stored encrypted). A Test button fires a sample event so you can confirm it's wired up.
When something noteworthy happens (a new lead, a demo request, a complaint), the agent calls the webhook with:
Prop
Type
The agent can never choose or change the destination — it's the URL you saved, resolved on the server. It sends only details it actually collected, never invented values.
Proactive follow-up
Let the agent schedule one delayed message back to the same visitor — for example, checking in tomorrow on a product they were considering.
The agent provides a delay (from 1 minute up to 7 days) and a short, self-contained message. Crucially, it only schedules a follow-up when the visitor has explicitly agreed to be contacted again — silence or "I'll think about it" is not consent, so the agent asks first. At most one follow-up is scheduled per conversation.