Plan features & limits
The complete list of features a plan can unlock and the usage limits it can set.
This is the full catalog of what a plan can include. Which specific plan includes each item — and the exact numbers — is shown on the in-app pricing page; this page explains what each feature and limit means.
Feature groups
Channels
Prop
Type
The website widget is always included and needs no feature.
Actions & packs
Prop
Type
Knowledge
Prop
Type
Agent capabilities
Prop
Type
Branding & operations
Prop
Type
Support
Higher plans may add priority support and a dedicated customer success manager.
Limits
Prop
Type
When you exceed a limit, FluentChat keeps what you already have and blocks additions until you upgrade — for example, product sync stops at your cap but already-synced products stay searchable, and existing team members keep access even if a downgrade puts you over the member limit.